1. Agreement to Terms

By accessing and using Aurora Bus services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Booking and Payment

All bookings are subject to availability. We reserve the right to cancel or reschedule tours due to weather conditions, safety concerns, or insufficient bookings.

Full payment is required at the time of booking
Prices are in Canadian Dollars (CAD) and include applicable taxes
You will receive a booking confirmation via email with your booking reference number
Please arrive at the pickup location 15 minutes before departure time

3. Cancellation Policy

We understand that plans can change. Our cancellation policy is as follows:

Cancellations made 48+ hours before tour departure: Full refund
Cancellations made 24-48 hours before departure: 50% refund
Cancellations made less than 24 hours before departure: No refund
No-shows: No refund
Weather-related cancellations initiated by Aurora Bus: Full refund or rescheduling option

4. Weather and Aurora Viewing

Aurora Borealis viewing is a natural phenomenon and sightings cannot be guaranteed. Weather conditions, solar activity, and other factors affect visibility. No refunds are provided for tours where the Northern Lights are not visible due to natural conditions, provided the tour operates as scheduled.

5. Health and Safety

Participants must:

Be in reasonable physical condition to participate in outdoor activities
Inform us of any medical conditions that may affect participation
Follow all safety instructions provided by our guides
Dress appropriately for arctic winter conditions (-30°C to -40°C)
Be at least 5 years old for regular tours (age restrictions may vary by tour type)

6. Liability and Insurance

Aurora Bus operates with appropriate commercial insurance and follows all safety regulations. However, participation in outdoor winter activities carries inherent risks. By booking a tour, you acknowledge these risks and agree that Aurora Bus, its employees, and partners are not liable for personal injury, loss, or damage to personal property except in cases of negligence.

We strongly recommend purchasing travel insurance to cover unforeseen circumstances.

7. Photography and Media

During tours, photos and videos may be taken for promotional purposes. By participating, you consent to the use of your image in Aurora Bus marketing materials. Please inform us if you do not wish to be photographed.

8. Code of Conduct

We expect all guests to:

Treat staff, guides, and other guests with respect
Follow environmental protection guidelines
Refrain from behavior that endangers themselves or others
Not be under the influence of alcohol or drugs during tours

Aurora Bus reserves the right to refuse service or remove participants who violate these standards without refund.

9. Modifications to Service

Aurora Bus reserves the right to modify tour itineraries, schedules, or services due to weather, safety concerns, or operational requirements. We will make reasonable efforts to notify you of significant changes.

10. Governing Law

These Terms of Service are governed by the laws of the Northwest Territories and Canada. Any disputes shall be resolved in the courts of Yellowknife, Northwest Territories.

11. Contact Information

For questions about these terms, please contact us:

Email: bookings@aurorabus.com
Phone: +1 (867) 446-4151
Address: 457 Norseman Dr, Yellowknife, NT, X1A 2J1, Canada

12. Force Majeure

Aurora Bus shall not be liable for failure to perform its obligations due to circumstances beyond our reasonable control, including but not limited to:

Extreme weather conditions or natural disasters
Government restrictions or public health emergencies
Power outages or infrastructure failures
Acts of terrorism or civil unrest
Labor disputes or strikes

In such cases, we will make reasonable efforts to reschedule your tour or provide a full refund.

13. Intellectual Property

All content on our website and in our marketing materials, including but not limited to text, graphics, logos, photographs, and software, is the property of Aurora Bus or its licensors and is protected by Canadian and international copyright laws.

You may not reproduce, distribute, modify, or create derivative works from our content without express written permission. Personal, non-commercial use is permitted for booking purposes only.

14. Dispute Resolution

We strive to resolve all disputes amicably. If you have a concern or complaint:

Contact us first at bookings@aurorabus.com to discuss the issue
We will attempt to resolve disputes within 14 business days
If unresolved, mediation may be pursued before legal action
Any legal proceedings shall be conducted in Yellowknife, Northwest Territories

15. Equipment Rental Terms

If you rent equipment (winter clothing, cameras, etc.) from Aurora Bus:

You are responsible for loss or damage beyond normal wear and tear
Equipment must be returned at the end of the tour in the condition received
Replacement or repair costs will be charged for damaged/lost items
Security deposits may be required for certain high-value items

16. Special Requests and Accessibility

We strive to accommodate special requests and accessibility needs. Please inform us at the time of booking about:

Mobility limitations or wheelchair accessibility requirements
Dietary restrictions for tours including meals
Language interpretation needs
Any other special accommodations

While we will make reasonable efforts to accommodate requests, we cannot guarantee all requests can be fulfilled due to the nature of arctic wilderness tours.

17. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

18. Entire Agreement

These Terms of Service, together with our Privacy Policy, constitute the entire agreement between you and Aurora Bus regarding the use of our services and supersede any prior agreements or understandings.

19. Changes to Terms

Aurora Bus reserves the right to update these Terms of Service at any time. Material changes will be communicated via email or prominent website notice. Continued use of our services after changes constitutes acceptance of the updated terms.

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