Question 1

How do I book a tour?

Accepted Answer

You can book a tour directly through our website by selecting your preferred tour, choosing a date, and completing the booking form. You'll receive a confirmation email with your booking reference immediately after payment.

Question 2

What is your cancellation policy?

Accepted Answer

We offer free cancellation up to 48 hours before your tour starts. Cancellations made within 48 hours are subject to a 50% cancellation fee. No-shows are non-refundable. Weather-related cancellations by us are fully refundable or can be rescheduled.

Question 3

Can I modify my booking?

Accepted Answer

Yes, you can modify your booking up to 24 hours before the tour date, subject to availability. Contact us at bookings@aurorabus.com or call us at +1 (867) 446-4151 to make changes.

Question 4

Do you offer group discounts?

Accepted Answer

Yes! We offer discounts for groups of 10 or more people. We also provide private charter services for groups. Contact us for a custom quote tailored to your group's needs.

Question 5

What is the best time to see the Northern Lights?

Accepted Answer

The best time to see the Northern Lights in Yellowknife is from August to April, with peak viewing from December to March. Yellowknife is located directly under the Aurora Oval, giving us some of the highest success rates in the world - over 95% when staying for 3+ nights.

Question 6

What happens if we don't see the Northern Lights?

Accepted Answer

While we can't guarantee nature, Yellowknife has one of the world's highest Aurora viewing success rates. If the lights don't appear during your tour due to poor aurora activity (not weather), we offer a complimentary return tour on another night, subject to availability.

Question 7

How long are the Aurora tours?

Accepted Answer

Our standard Aurora Chasing tours last approximately 4 hours, typically running from 10:00 PM to 2:00 AM. Private tours can be customized for 5-6 hours based on your preferences and Aurora activity.

Question 8

What should I wear for a winter Aurora tour?

Accepted Answer

Winter nights in Yellowknife can reach -40°C. We recommend layering with thermal underwear, warm pants, insulated jacket, winter boots, hat, and gloves. We offer Canada Goose parka, snow pants, winter boots, and mitts rental if needed.

Question 9

What other activities do you offer besides Aurora viewing?

Accepted Answer

We offer Ice Road Adventures (December-March), Ice Fishing (December-March), Snow Shoeing (October-April), Cameron Falls Hiking (August-September), and Yellowknife City Tours (August-April). Each activity showcases different aspects of the Northwest Territories.

Question 10

Are your tours suitable for children?

Accepted Answer

Yes! Most of our tours are family-friendly. Children aged 3-12 receive discounted rates. However, Aurora tours run late at night and in very cold conditions, so please consider your child's age and ability to handle the cold and late hours.

Question 11

Do you provide photography services?

Accepted Answer

Yes! Our guides are skilled photographers and will take complimentary photos of you with the Northern Lights using professional camera equipment. We'll send you the high-resolution images after the tour at no extra charge.

Question 12

What's included in the tour price?

Accepted Answer

All tours include transportation from your hotel, hot beverages and snacks, professional photography, and knowledgeable guides. Winter clothing rentals are available for an additional fee during checkout.

Question 13

Do you provide pickup and drop-off services?

Accepted Answer

Yes! We provide complimentary hotel pickup and drop-off for all tours within Yellowknife city limits. Please provide your accommodation details when booking, and we'll arrange pickup times with you.

Question 14

What is your vehicle capacity?

Accepted Answer

Our standard tours accommodate up to 18 passengers in comfortable, heated buses. For private tours, we offer vehicles ranging from 6-passenger vans to full-size coaches depending on your group size.

Question 15

Are your vehicles heated?

Accepted Answer

Absolutely! All our vehicles are modern, well-heated, and comfortable. We keep them warm between stops so you can warm up after viewing the Aurora in the cold.

Question 16

Do you rent winter clothing?

Accepted Answer

Yes! We offer premium winter gear rentals including Canada Goose parkas, insulated snow pants, winter boots, and thermal mitts. Rentals can be added to your booking during checkout.

Question 17

Can I rent camera equipment or tripods?

Accepted Answer

We offer tripod rentals for guests who want to take their own Aurora photos. Tripods are available for $15 per night. Contact us to reserve one with your tour booking.

Question 18

What if the rental equipment doesn't fit?

Accepted Answer

We carry a wide range of sizes. Let us know your measurements when booking, and we'll ensure proper fit. If something doesn't fit during pickup, we can exchange it before the tour starts.

Question 19

What are the benefits of a private tour?

Accepted Answer

Private tours offer exclusive use of the vehicle, flexible timing (5-6 hours), customized itinerary, and personal attention from your guide. Perfect for special occasions, proposals, or photographers who want specific locations.

Question 20

Can you organize custom group charters?

Accepted Answer

Yes! We specialize in custom group charters for corporate events, weddings, family reunions, and special occasions. We can accommodate groups from 6 to 50+ passengers with multiple vehicles. Contact us for a personalized quote.

Question 21

How much does a private tour cost?

Accepted Answer

Private Aurora tours start at $720 for up to 6 passengers. Larger vehicles and extended tours are available at different rates. Contact us for detailed pricing based on your specific needs.

Question 22

What happens if the weather is bad?

Accepted Answer

Our experienced guides monitor weather and Aurora forecasts constantly. If weather conditions are unsafe for travel, we'll cancel the tour and offer a full refund or reschedule. However, if the Aurora is visible despite clouds, we'll visit multiple locations to find clear views.

Question 23

Is it safe to travel in extreme cold?

Accepted Answer

Yes, when properly dressed and with experienced guides. Our vehicles are always heated, we make regular warm-up stops, and our guides are trained in cold weather safety. We continuously monitor all guests and provide warm drinks throughout the tour.

Question 24

What are your COVID-19 safety measures?

Accepted Answer

We follow all current health guidelines including enhanced vehicle sanitization between tours, hand sanitizer availability, and flexible rebooking policies. Contact us for our current health and safety protocols.

Question 25

Do you offer package deals?

Accepted Answer

Yes! We offer Aurora viewing packages that include multiple nights of tours with discounted rates. Our 2-night packages save $25, and we can arrange complete vacation packages including hotel accommodations at partner properties.

Question 26

Can international visitors join your tours?

Accepted Answer

Absolutely! We welcome guests from all over the world. Most international visitors fly into Yellowknife Airport (YZF). We can arrange airport pickups as part of our package deals.

Question 27

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express), debit cards, and online payment methods through our secure booking system. Full payment is required at the time of booking.

faq.title

Booking & Reservations

Northern Lights Tours

Tours & Activities

Transportation & Logistics

Rentals & Equipment

Private Tours & Charters

Weather & Safety

General Information

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